Terms of service
Terms of service
Last updated: 2 October 2026
These Terms of Service govern your use of onfaya.in and any purchase you make from it. By using this website or placing an order, you agree to these terms. Please read them before you buy.
1. Who we are This website is operated by OnFaya Global Private Limited, a private limited company registered in India at CEL CGHS Vasundhara, Enc Mayur Vihar Phase-III, East Delhi, Delhi 110096, India. In these terms, "we", "us" and "our" refer to OnFaya Global Private Limited; "you" refers to the user of this website.
2. Eligibility You must be at least 18 years old, or be using the website under the supervision of a parent or legal guardian, to place an order. By placing an order you confirm that the information you provide is accurate and complete.
3. Products We make every effort to display our products accurately. Colours may appear differently on different screens, and slight variation between the photograph and the product you receive is normal. Minor variation between pairs is a characteristic of the way our footwear is made and is not a defect.
All products are subject to availability.
4. Pricing and taxes All prices are listed in Indian Rupees and are inclusive of applicable Goods and Services Tax. The tax rate applied depends on the transaction value of the footwear under prevailing GST rules, and the applicable rate is reflected in the price shown.
We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time your order is confirmed.
5. Order acceptance Your order is an offer to purchase. We are not obliged to accept it. We may cancel or decline any order, including after payment, in cases such as a pricing or listing error, suspected fraud, unserviceable delivery address, or stock unavailability. Where we cancel a prepaid order, we will refund you in full.
6. Payment Payments are processed by third-party payment gateways. We do not store your card details. Cash on delivery is available on eligible orders as set out in our Shipping Policy.
7. Shipping, returns and refunds Our Shipping Policy and Return and Refund Policy form part of these terms.
8. Intellectual property All content on this website — including the ONFAYA name and logo, product designs, photographs, text, graphics and page layout — is owned by or licensed to OnFaya Global Private Limited and is protected by applicable intellectual property law. You may not reproduce, distribute or use it commercially without our written permission.
9. Acceptable use You agree not to use this website to transmit any unlawful, harmful or infringing material, to attempt unauthorised access to our systems, to use automated tools to scrape or copy the site, or to resell our products as new without our written authorisation.
10. Third-party links This website may contain links to third-party websites. We are not responsible for their content, policies or practices.
11. Disclaimer The website and its content are provided on an "as is" basis. We do not warrant that the website will be uninterrupted or error-free.
12. Limitation of liability To the maximum extent permitted by law, our total liability arising out of or in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.
13. Force majeure We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural events, strikes, civil disruption, pandemic-related restrictions, courier failures or interruptions to internet or payment infrastructure.
14. Governing law and jurisdiction These terms are governed by the laws of India. The courts at Delhi shall have exclusive jurisdiction, without prejudice to any remedy available to you under consumer protection law.
15. Grievance redressal In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is:
Pranjal Director OnFaya Global Private Limited CEL CGHS Vasundhara, Enc Mayur Vihar Phase-III, East Delhi, Delhi 110096, India Email: support@onfaya.in Phone: [SUPPORT PHONE]
We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month.
16. Changes to these terms We may update these terms from time to time. The version published on this page at the time of your order is the version that applies to it.
17. Contact support@onfaya.in · [SUPPORT PHONE] · Monday to Saturday, 10:00–18:00 IST